The Ultimate Question 2.0 (Revised and Expanded Edition):...

Main
The Ultimate Question 2.0 (Revised and...

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

Fred Reichheld

0 / 0

Sukakah Anda buku ini?

Bagaimana kualitas file yang diunduh?

Unduh buku untuk menilai kualitasnya

Bagaimana kualitas file yang diunduh?

Tahun:

2011

Penerbit:

Harvard Business Press

Bahasa:

english

ISBN 10:

1422173356

ISBN 13:

9781422173350

File:

MOBI , 696 KB

IPFS:

,

english, 2011

Membaca daring

Pengubahan menjadi sedang diproses

Pengubahan menjadi gagal

Mungkin Anda tertarik

Frederick F. Reichheld, Thomas Teal — The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Geoffrey A. Moore — Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers

Lior Arussy — Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right!

Larry Freed — Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results

Vaidyanathan, Ashvin; Rabago, Ruben — The Customer Success Professional’s Handbook

Jantsch, John — The Ultimate Marketing Engine: 5 Steps to Ridiculously Consistent Growth

Roberto Verganti — Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean (Pocket Mentor)

Fred Reichheld — The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

Teresa Amabile, Steven Kramer — The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work

Jennifer Clinehens — Creating a CX That Sings: An Introduction to Customer Journey Mapping for Marketers

Goetz Greve (auth.), Goetz Greve, Elke Benning-Rohnke (eds.) — Kundenorientierte Unternehmensführung: Konzept und Anwendung des Net Promoter® Score in der Praxis

Tiffani Bova — The Experience Mindset: Changing the Way You Think About Growth

Peter Drucker — HBR Classics Boxed Set

Harvard Business Review — 5 Years of Must Reads from HBR: 2024 Edition (5 Books)

Mark L. Feldman; Michael F. Spratt — Five Frogs on a Log: A CEO's Field Guide to Accelerating the Transition in Mergers, Acquisitions and Gut Wrenching Change

Rodney Page, Peter Tosh — Leading Your Business to the Next Level.

Nathan Kracklauer, Bjorn Billhardt — The 12-Week MBA: Learn the Skills You Need to Lead in Business Today

Fink, Anne-Marie — The moneymakers: how extraordinary managers win in a world turned upside down

Tiffani Bova — The Experience Mindset: Changing the Way You Think About Growth

Mark Stevens — Extreme Management: What They Teach at Harvard Business School's Advanced Management Program

Richard R. Ellsworth — Leading with Purpose: The New Corporate Realities

Leigh Branham — The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late

Bob E. Hayes — Beyond the ultimate question : a systematic approach to improve customer loyalty

Jennings, Jason — The Reinventors: How Extraordinary Companies Pursue Radical Continuous Change

Timothy L. Keiningham, Lerzan Aksoy, Luke Williams, Alexander J. Buoye — The Wallet Allocation Rule: Winning the Battle for Share

Harvard Business Review; — HBR's 10 Must Reads for Executives 8-Volume Collection

Harvard Business Review, Clayton M. Christensen, Theordore Levitt, Philip Kotler, Fred Reichheld — HBR's 10 Must Reads on Strategic Marketing

John A Larson, Bennett E McClellan — Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers

Dave Gray and Thomas Vander Wal — The Connected Company

Frederick F. Reichheld — Loyalty Rules! How Leaders Build Lasting Relationships

William A. Schiemann — The ACE Advantage. How Smart Companies Unleash Talent for Optimal Performance

Harvard Business Review — The HBR's 10 Must Reads Leader's Collection (3 Books)

Daniel Goleman — HBR's 10 Must Reads Ultimate Boxed Set (14 Books)

Harvard Business Review — HBR's 10 Must Reads for Executives 8-Volume Collection

Bill Schaninger, Bryan Hancock, Emily Field — Power to the Middle: Why Managers Hold the Keys to the Future of Work

Harvard Business Review — 5 Years of Must Reads from HBR: 2024 Edition (5 Books)

Harvard Business Review — Harvard Business Review - September 2005

Leigh Branham — The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late

Harvard Business Review, Michael E. Porter, Clayton M. Christensen, Rita Gunther McGrath, Thomas H. Davenport — HBR's 10 Must Reads on Technology and Strategy Collection (7 Books)

Tiffani Bova — The Experience Mindset: Changing the Way You Think About Growth

Istilah kunci